Frequently Asked Questions

Get answers to common questions about Pro Consultation.

During your Pro Consultation we'll review your hair history, lifestyle, and aesthetic goals, perform a scalp and strand assessment, and outline recommended services, timing, and maintenance. Expect clear cost estimates and a personalized plan to achieve your desired look.

Most Pro Consultations last 30 to 45 minutes, allowing a full assessment and clear recommendations. More complex cases or multi-step plans may require extra time — tell us your concerns when booking so we can reserve the appropriate appointment length.

A consultation fee applies to Pro Consultation appointments to secure your time. If you book a recommended service within 14 days, we credit the fee toward that service. Fees cover assessment time, expert evaluation, and follow-up planning.

Yes. During your Pro Consultation we recommend treatments, products, and at-home routines based on hair type, condition, and goals. Recommendations are personalized and may include professional products, scheduling frequency, and timeline for multi-step services.

Absolutely — bringing photos, inspiration, and notes about past services helps greatly. Visual references clarify desired length, color, and style, and let your stylist assess realism based on your hair's current condition and texture.

You can often schedule follow-up services same day or shortly after your consultation, depending on availability and treatment requirements. Certain chemical services may need patch tests or a prep appointment; we'll advise the ideal timeline during your consultation.